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Sacred Mists Shoppe: Answers to Frequently Asked Questions

What is the best way to reach you?

You can contact us easily via telephone or email at:

Email: help@sacredmists.com
Direct: 707-255-8005

Please note that existing online order inquiries should be submitted via email to best serve you.
orders@sacredmists.com



Printed Catalogs
We're sorry, but we currently do not offer printed catalogs. We add new items to our product line frequently, and each printed catalog edition would unfortunately be outdated before it was released. Additionally, the cost of printing paper catalogs is prohibitive at this time... and the life of a tree is invaluable to us! We are looking into solutions that will allow us to bring you a printed catalog, so please do keep checking back with us here on our website or, better yet, join our newsletter mailing list! Once it is made available, you will be notified.

Wholesale
We're sorry, but we do not offer wholesale accounts at this time. This may change in the future. Thank you for your interest!

Sales Taxes
Sacred Mists Shoppe is required to automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of California at the rate of 8.00%. Each customer shall be solely responsible for all sales taxes, or other taxes, duties and/or customs fees, on orders shipped to any other state or country.

Sale Processing, Shipping and Delivery Times
Your credit card or PayPal payment will be processed immediately upon submission of your order to us. Shipping option selected must reflect shipping charges associated with your order. Should an order present to us without an accurate shipping option selected, we will adjust the order post-receipt to reflect actually charges associated with your delivery via the cheapest method available. All orders are considered final at time of order submission. We do not accept cancellations for any reason, therefore we ask that you be sure of your purchase before placing an order with us. We require 7-14 business days to process, pack, and ship your order to you, regardless of shipping method selected, unless otherwise noted within your order status updates OR unless a handcrafted or custom item has been ordered. All orders incur a single handling charge of $3.50 per order which is included in your calculated shipping costs shown at time of checkout. This cost is to offset fuel surcharges and additional delivery costs associated with your order. Orders are shipped directly from our covenstead warehouse located in the beautiful Napa Valley, California. Some hand-crafted, one-of-a-kind or special order items can take 4-6 weeks for delivery. We offer a split-shipment option in these cases, should you prefer not to wait for all items to be ready to ship (additional charges will apply). In accordance with California Civil Code Section 1723.

Shipping Insurance and Liability
Shipping insurance is not automatically included on orders utilizing our standard USPS Priority Mail service. All items within each order are subject to a rigorous, two-step, quality control process during the picking and packing process to ensure pristine condition of your merchandise prior to departure from our warehouse. We will not be held responsible, nor will we assume liability, for packages or items within packages after they leave our shipping department and are released to the carrier for delivery. Sacred Mists Shoppe is not responsible for loss, breakage or other delivery problems associated with your shipment UNLESS optional shipping insurance (provided by the shipping carrier) is purchased. Claims on insured packages will be made through and processed through the carrier and not Sacred Mists Shoppe, however we will assist you in filing any claims necessary should need arise. If you would like to purchase insurance for your package, please contact Customer Service via email immediately after you place your order also include a telephone number where you can be reached, if needed. We will process a second transaction for your shipping insurance, per your request. If you have any questions at any time, please do not hesitate to contact us via email at help @ sacredmists.com, via telephone at 866-918-2437, or via fax at 415-358-5549. We're always happy to help!

International and APO Orders
Sacred Mists Shoppe ships to all international locations. International Shipping or Global Express must be selected at time of checkout in order for your invoice to display actual shipping charges to your location. For any order received that does not display actual shipping charges due to inaccurate shipping method selection or postal code error at time of checkout, we will adjust the order manually to reflect actually costs for your delivery via the cheapest method available through us. This new adjusted amount, which will including the cost of goods + shipping for your order, will be reflected on your credit card or PayPal statement. We ship all International Orders under 4 pounds via USPS Global Priority Mail with $20.00 USD insurance as standard, regardless of total order value. All orders above 4 pounds will be shipped via UPS. We cannot be held responsible for shipments after they leave our shipping department and are released to the postal service for delivery and are not responsible for loss, breakage or other delivery problems arising from International shipments. If you would like to purchase additional insurance, please contact us immediately after you place your order at help@sacredmists.com. Please note that there is a firm NO RETURN policy for all International shipments. All Sales are Final. APO shipments are covered under our standard return policy as shown below. Please allow up to 6 weeks for international delivery after shipment from our location as we have no control over customs delays. Currently, we are experiencing delivery delays to Canada and the UK due to customs intervention. Please bear this in mind when ordering as it may take longer for you to receive your items (but well worth the wait, we assure you!).

International Delivery Requirements
Sacred Mists Shoppe requires that all International shipments are signed for by the purchaser at time of delivery before release of the package to the customer by the customer's local delivery service. All domestic orders over $100.00 require signature confirmation prior to release of shipment by the customer's local delivery service. Some International shipments will require that they are shipped Express Mail, to ensure that there is a signature confirmation of delivery and return receipt on file, for your protection and ours. Any additional charges not collected at time of order that are associated with USPS Express Mail shipping on International orders will be billed to the customer prior to shipping and will need to be paid in full prior to release of the order to the shipping carrier. These requirements will be upheld solely at the discretion of Sacred Mists Shoppe.

Out of Stock/Backorder/Discontinued Items Handling
Due to the unique nature of our store and our products, we may not have all of our products in all sizes, styles, colors, etc. at all times. In some instances, an item may go out of stock before we have an opportunity to update our website. We also may be notified of backorders or product discontinuances from our many manufacturers that can have an effect on orders placed within our online shopping system. In order to ensure timely delivery of your orders and bypass delays due to backorder, we will issue a refund (or store credit, if you prefer) for any out of stock, discontinued or backordered items on your order, along with any shipping charges if applicable. All sales orders are to be considered final at time of checkout. In accordance with California Civil Code Section 1723.

Permission to Return and to Receive Credit
Sacred Mists Shoppe will accept return of merchandise ONLY IF THERE IS A PROBLEM WITH YOUR MERCHANDISE and ONLY if "intention to return" notification is received within 48 hours of receipt of merchandise. You must submit the reason for the return in your notification. All notifications should be submitted via email and within 48 hours of receipt of merchandise. All returned merchandise must be received by Sacred Mists Shoppe within 7 business days post approval of return notification. We will issue a STORE CREDIT in the amount in which you paid for the merchandise in US dollars, plus any applicable sales taxes you were charged for the item, less shipping and handling fees and 15% restocking fee. UNLESS THERE IS A PROBLEM (ie: breakage, product error) WITH THE MERCHANDISE RECEIVED, ALL SALES ARE TO BE CONSIDERED FINAL AT THE TIME THE ORDER IS PLACED AND STORE CREDIT WILL BE ISSUED FOR ANY RETURNS. If an authorization code is issued for a return, credit will not be issued until product is returned and determined to be IN SALEABLE CONDITION within the time frame specified above. We are not responsible for returned items being lost or broken in transit back to us. Please do ensure you place adequate tracking and insurance on your return when shipping to us. In accordance with California Civil Code Section 1723.

Damaged or Incorrect Merchandise
Sacred Mists Shoppe will, upon your request, replace any merchandise that is received in damaged condition if shipping insurance was purchased, or as a result of a packing error. Reports must be received within 48 hours of receipt of merchandise. No returns will be accepted or replacements issued without prior approval to return such merchandise and merchandise return is received by Sacred Mists within 10 business days of return authorization.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Sacred Mists Shoppe shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sacred Mists Shoppe shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is canceled, Sacred Mists Shoppe shall immediately issue a refund to the account from which you originally submitted payment for the amount of the charge. We strive to keep the prices on our Internet Store current and in the rare instance of a pricing change that is significant, we will notify you of the pricing change and allow you to determine cancellation or provide authorization for an additional charge to cover the difference in pricing.

Order Acceptance Policy
All orders are considered final at time of order submission. We do not accept cancellations for any reason, therefore we ask that you be sure of your purchases before placing an order with us. Price and availability is subject to change without notice. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We at Sacred Mists Shoppe reserve the right at any time after receipt of your order to accept or decline your order for any reason. In the event of pricing discrepancy, Sacred Mists Shoppe reserves the right at any time after receipt of your order to change the price as stated by the policy and notify you of the pricing change and mutually decide upon next steps. Shipping charges are estimated at time of checkout. Any adjustments necessary to ensure shipping and handling charges are accurately charged to your account will happen without notice, prior to shipping your order to your designated location, according to the posted charges at the carrier and our aforementioned per-order handing charges as noted above. In accordance with California Civil Code Section 1723.

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